Refund policy

Last updated: September 2, 2026

Thank you for shopping at Tonoyshoes. We want you to be completely satisfied with your purchase.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• Accompanied by the receipt or proof of purchase

To initiate a return, please contact us at support@tonoyshoes.shop or call +1 608 6189646.

Non-Returnable Items

The following items cannot be returned:

• Items that have been worn or used
• Items without original packaging
• Sale or clearance items

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, contact us at support@tonoyshoes.shop.

Refunds

Once we receive and inspect your return, we will notify you of the status. If approved, your refund will be processed within 7–10 business days to your original payment method.

If you haven't received your refund after 10 business days, please contact us at support@tonoyshoes.shop.

Shipping Costs

Return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.

Contact Us

📧 support@tonoyshoes.shop 📞 +1 608 6189646