FAQ - Frequently Asked Questions

Frequently Asked Questions

1. How do I place an order?

Simply browse our collection, select your size, and click "Add to Cart". Then proceed to checkout and complete your payment.

2. What sizes are available?

We offer a wide range of sizes for men and women. Please refer to our size guide on each product page.

3. How long does delivery take?

Delivery within Dhaka takes 1-2 business days. Outside Dhaka takes 3-5 business days.

4. Do you offer Cash on Delivery?

Yes! We offer Cash on Delivery (COD) across Bangladesh.

5. Can I return or exchange my shoes?

Yes, we accept returns and exchanges within 7 days of delivery. The shoes must be unused and in original condition.

6. How can I track my order?

Once your order is shipped, you will receive a tracking number via email or SMS.

7. How do I contact customer support?

You can reach us at support@tonoyshoes.com or visit our Contact Us page.